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FAQs

Pro Clean Refills

Q. Where can I get hold of the Pro Clean & Polish Heads and Paste refills?

A.

Please contact our customer services team and they will be able to help you.

Dissolving Strips

Q. 1 Why should I use Rapid White Dissolving Tooth Whitening Strips and not any of the other peroxide strips available on the internet?

A.

Most strips available on the internet are peroxide-based products and contain a higher percentage of peroxide than permitted under European regulations. Current EU regulations only allow high-level peroxide treatments (above 0.1% peroxide) to be sold or used by dental professionals.

Q. 2 What are the benefits of using Rapid White Dissolving Tooth Whitening Strips?

A.

Every Rapid White Dissolving tooth whitening strip is developed to whiten teeth by removing surface stains. Rapid White’s innovative bilayer dissolving strip technology delivers fast, controlled non-peroxide whitening over the entire strip with the added benefit of fighting plaque.

Q. 3 Are Rapid White Dissolving Tooth Whitening Strips harmful to teeth or can they damage the enamel?

A.

This product is formulated to be effective when used as directed as it uses the same non-peroxide mode of action as other proven Rapid White tooth whitening systems.

Q. 4 When will I start to notice results with Rapid White Dissolving tooth whitening strips?

A.

Noticeable results vary by person, but most people start seeing results halfway through the regime, with full results upon completion.

Q. 5 What is the difference between Rapid White’s MAX EFFECT strips and SENSITIVE strips?

A.

Rapid White’s MAX EFFECT strips offer maximum whitening benefits while the SENSITIVE strips have been designed to provide an effective routine for those consumers who experience tooth sensitivity when whitening their teeth.

Q. 6 How do I use Rapid White Dissolving Tooth Whitening Strips?

A.

The basic process is really simple and quick: 1.Peel off strip. 2 Apply accelerator. 3 Apply strip!

Q. 7 Are the Rapid White Dissolving Tooth Whitening Strips suitable for everyone?

A.

Although the ingredients in our strips are safe and non-harmful, it is advised that children under the age of 18, pregnant women, and those sensitive to sodium chlorite/chlorine dioxide should not use them. Patients with teeth sensitive to cold, heat or acid, or those who suffer from oral ulceration should discuss this with their dentist before undertaking any tooth whitening treatment.

Q. 8 Will I get even results with Rapid White Dissolving Tooth Whitening Strips?

A.

Each strip has been developed to contain the exact amount of whitening gel to effectively whiten your teeth. Each strip should be positioned across the teeth and gently pressed into place, aiming to get maximum contact with all of your visible teeth. This will ensure even spread of the whitening gel. Each tooth has its own natural colour and can have differing levels of surface staining.

Q. 9 How long will the whitening effect last?

A.

This really depends on personal dietary and smoking habits. After the use of our strips your teeth will gradually discolour over time. To keep your whiter smile for longer it is best to avoid or minimise smoking and consuming foods and drinks that stain your teeth such as strong coloured foods, red wine and coffee. If you need to whiten your teeth again, we recommend you wait at least 2 months and can use the strips up to 5 times a year.

Whitening Range

Q. 1 How much whiter will Rapid White make my teeth?

A. Most Rapid White products have a whiter shade claim on the pack that shows you how much whiter your teeth could become after a specific length of treatment. Currently, the maximum improvement you can achieve is up to 8 shades whiter if you use our 2 Week Tooth Whitening System.

Q. 2 How quickly will I start to see results?

A. Each product works differently and results will vary depending on the condition of your teeth, some products such as the Dissolving Tooth Whitening Strips and the Instant Whitening Toothpaste get to work as soon as they come into contact with the teeth.

Q. 3 How long should I use my Rapid White system or strips for?

A. You can find full instructions in each pack; ranging from 4 to 10 minutes, twice a day.

Q. 4 Should I speak to my dentist before using Rapid White?

A. If you have healthy teeth and gums, there is no need to consult a dentist before using Rapid White. We recommend visiting your dentist every 6 months as part of a good oral care practice.

Q. 5 How frequently can I use my Rapid White Whitening system and/or Strips?

A. Leave at least 4 weeks between uses and we recommend no more than 6 treatments per year if using any 1 Week Systems/ Strips or 4 treatments per year if using any 2 week systems.

Q. 6 Will Rapid White give the same results for everyone?

A. Rapid White can improve the whiteness of anybody’s smile, however results will vary from person to person.

Q. 7 How long do the results last?

A. Again, everyone is different, so this depends on how often your teeth are exposed to staining substances like red wine, tea, coffee, cigarettes, etc.

Q. 8 What does Rapid White taste of?

A. Rapid White has a fresh, minty taste.

Q. 9 Can I use the whitening range from Rapid White during pregnancy?

A. We do not recommend Rapid White strips or whitening systems for use by pregnant women or nursing mothers. There is no evidence of risk to these individuals however as extra care should be taken under these circumstances we feel it best to offer this advice.

Q. 10 Does Rapid White Toothpaste contain fluoride?

A. Yes, the Rapid White Instant Whitening Toothpaste contains fluoride.

Q. 11 How old should I be to use Rapid White?

A. Rapid White is not recommended for use by anyone under 18 years of age.

Q. 1 How much whiter will the Pro Clean & Polish system make my teeth?

A.

The amount of lift in colour from the Pro Clean & Polish System will vary depending on the surface stains currently on your teeth. The darker your teeth are initially from surface level stains (which can be caused by coffee, red wine and tobacco), the greater the whitening effect on your teeth.

Q. 2 Can I use the Pro Clean & Polish System on fillings and crowns?

A.

Yes, the system can be used on dental fillings, crowns, implants. It is not recommended for use on acrylic dentures and soft mouth guards. It is not recommended for use on braces.

Q. 3 How quickly will I start to see results?

A.

Results will vary depending on the colour of your teeth prior to treatment. If your teeth are heavily stained you will begin to see results immediately, if they are less stained it may take a few treatments before you begin to see results.

Q. 4 How frequently can I use the Pro Clean & Polish System?

A.

The Pro Clean & Polish System is designed to supplement your tooth brushing regime. The device is recommended for use 1-2 times a week.

Q. 5 Should I speak to my dentist before using the Pro Clean & Polish System?

A.

You should speak to your dentist before using the Pro Clean & Polish System if you are undergoing treatment for any existing conditions or if you have any concerns.

Q. 6 Will the Pro Clean & Polish System have the same effect on everyone’s teeth?

A.

The effect of the Pro Clean & Polish System will vary depending on the surface stains currently on your teeth. If your teeth are heavily stained you will begin to see results immediately, if they are less stained it may take a few cleanings before you begin to see results.

Q. 7 How long do the results last?

A.

Tooth surface stain formation is an on-going process and is dependent on individual diet and lifestyle habits. Using the Pro Clean & Polish System as recommended will help prevent future stains.

Q. 8 Can I use the Pro Clean & Polish System during pregnancy?

A.

Yes, you can use the device during pregnancy. Check with your physician if you have any concerns.

Q. 9 Does the Pro Clean & Polish Paste contain fluoride or peroxide?

A.

No, it does not contain fluoride or peroxide.

Q. 10 How old should I be to use the Pro Clean & Polish System?

A.

You should be over 18 years of age to use the Pro Clean & Polish System.

Q. 11 Are there any side effects to using the Pro Clean & Polish System?

A.

As with tooth brushing, avoid using the device on existing areas of tooth sensitivity.

Q. 12 Is the Pro Clean & Polish System as good as a hygienist clean?

A.

The Pro Clean & Polish System is as close as you can get to a hygienist clean at home. It is important that you to still regularly visit your dentist; however, the Pro Clean & Polish System provides the perfect supplement to help ensure your oral hygiene is maintained.

Q. 13 Can I use the Pro Clean & Polish System on sensitive teeth?

A.

Avoid using the device on sensitive areas of teeth. Sensitivity is typically felt along the gum line due to recession of the gums, exposing dentin. As always, ask your dentist if you have any concerns.

Q. 14 I have diabetes is the device safe for me to use?

A.

Yes, you can use the device if you have diabetes. As always, check with your dentist or physician if you have any concerns.

Q. 15 When do I use the Dental Cleaning Head, and when do I use the Dental Polishing Head?

A.

You should use the tapered Dental Cleaning Head first to clean plaque and stains off the teeth and then use the flat Dental Polishing Head to polish and finish off the teeth.

Q. 16 How should I buy new heads or paste?

A.

You can buy new heads and paste online at Boots.com

Q. 17 How often should I replace the heads?

A.

Replace the heads when worn or every 3 months.

Q. 18 How do I clean the device?

A.

Clean the device using a damp cloth. Use water or 70% ethanol/water solution (available in most pharmacy/food stores). Wipes containing ethanol/water are also available in pharmacy/ food stores. When using water, wipe dry with a clean cloth. When using 70% ethanol/water solution allow to air dry.

Q. 19 Can someone else in my household use the same device?

A.

If you are choosing to share the hand piece with another individual, each user should have a separate heads for their personal use.

Q. 20 Can I use toothpaste with the device?

A.

To achieve optimal cleaning and stain removal, the product is intended for use with Rapid white Dental Polishing Paste that is specially formulated to provide optimal cleaning with minimum splatter.

Q. 21 Who should I contact if I have a question on the product or a complaint?

A.

Customer Services can be contacted on: 01225 716190. Lines open 9am-5pm. Monday – Friday.

Q. 22 Does the product come with a warranty?

A.

Yes the product comes with a 12 month warranty. Please ensure that you keep hold of your receipt as proof of purchase.

Q. 23 What should I do if my product has any faults within the year warranty period?

A.

If your product is faulty it should be returned to Lornamead UK with proof of purchase to Aintree Avenue, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XB. For questions regarding this policy you should call customer services on: 01125 716190 lines open 9am – 5 pm. Monday to Friday.

Q. 24 What is covered in my warranty?

A.

Your warranty covers defects in workmanship or materials. Keep the original receipt for warranty service.

Q. 25 How long does the warranty last?

A.

12 months from the day of purchase. Please ensure that you keep hold of your receipt as proof of purchase.

Q. 26 What is not covered under my warranty?

A.

This warranty does not cover: damages resulting from accidents, misuse, alterations, abuse, lack of reasonable care, or performance or services repairs by any unauthorised service centre.

Q. 27 What should I do if I have an adverse reaction?

A.

If you have an adverse reaction you should contact your local dentist.

Q. 28 Is it enamel friendly?

A.

Yes, this product is enamel friendly when used as recommended.

Q. 29 Where can I buy the Pro Clean & Polish System?

A.

You can buy the system exclusively from your local Boots retailer in the electrical beauty aisle or online at www.boots.com.

Q. 30 I am a blogger, who do I contact?

A.

You should contact our customer services centre on: customer.service@lornameadna.com

Q. 31 I have a press enquiry who do I contact?
Q. 32 How long will the Pro Clean & Polish Paste last for?

A.

The Pro Clean & Polish Paste is provided in convenient single use cups.

Q. 33 How often do I need to replace the Dental Cleaning and Polishing Heads?

A.

Replace the heads when worn or every three months.

Q. 34 Is the Pro Clean & Polish System rechargeable?

A.

Yes, the battery is rechargeable.